Technical Writing Intern

Set Your Future IN MOTION

Manitou is purposefully committed to you, its people. We continue to elevate our success based on a “One United Team” focus that enables our purpose-driven and agile work environment. We pride ourselves in fostering a work-life balance that allows flexibility in people's day-to-day lives. In an era when talent is in-demand, you will find an unwavering commitment to your personal and professional growth.

ABOUT OUR COMPANY CULTURE:

As a worldwide leader in handling, access platforms and earthmoving equipment, Manitou Group’s mission is to improve working conditions, safety and performance throughout the world, while preserving people and their environment. We design, manufacture, distribute and service products and solutions for the material handling, access equipment and compact earthmoving activities that work smarter, safer and reliably while delivering value to our customers.  Our high-profile brands include Manitou and Gehl, and we are proud of our network of 1,050 dealers throughout the world.  With sales in 140 countries, our team of 4,500 people are committed to delivering exceptional customer satisfaction.  We operate in more than 30 global locations to ensure proximity to our customers and services tailored to their needs.

Manitou continues on the forefront of innovation driving the green transition while also streamlining our operations guided by our customer-centric “New Horizons” roadmap. We are committed to providing safety and unique customer experiences worldwide. In sharing the same mission and values, our workforce remains engaged and passionate about what we manufacture and services we provide.

GENERAL ACCOUNTABILITY:

The technical communication Intern will assist with a variety of projects and tasks throughout the department. Reporting to the Technical Communication Manager, the intern will have the opportunity to work directly with multiple team members and outside subject matter experts. The intern will gain experience working with many different technical subjects, as well as using a variety of tools and processes within the Technical Communication Department. The focus of the position is providing experience and learning opportunities to help the intern grow and develop.

DUTIES & RESPONSIBILITIES:

• As directed by the Technical Communication Manager, and Project Managers, provide support and complete work for multiple projects and team members.
• Assist with the development of content and reviews for operator’s manuals, service manuals, parts manuals, instructions to install, and service bulletins.
• Learn and assist with the document publishing process, including the engineering change process, document diffusion, and internal updates.
• Assist with operator’s manual translations into non-English languages.
• Learn and utilize a content management system (CMS) and the DITA writing standard.
• Review and support internal processes and standards.

EXPERIENCE:

• Demonstrated skill and interest in technical communication, with a high level of attention to detail.
• Interest in technical subject matter, including mechanical, electrical, software, and/or other disciplines.

EXPERTISE:

• Experience with and understanding of Adobe Creative Cloud software suite is a plus.
• Experience with and understanding of Google software suite is a plus.
• Experience with and understanding of CAD/PIM systems is a plus.
• Experience with Content Management Systems and coding is a plus.
• Experience with video and visual instruction is a plus.
• Experience with AI and translation is a plus.

EDUCATION:

• Working toward a bachelor’s degree in technical communication, business communication, user experience/design, communication, engineering, or a related field.

INTERNAL & EXTERNAL CONNECTIONS:

Internal

• Technical communication team members.
• Engineering and product development team members.
• Service, parts, and training support personnel.
• Legal, marketing, and other subject matter experts.

External

• Translation, service procedure, and print vendors.

PAY RANGE:

• Base pay will be $18/hour

LOCALIZATION AND TRAVEL EXPECTED:

• This position is located in West Bend, WI.
• No travel expected.

OUR REWARDS & RECOGNITION:
In addition to an inclusive compensation package, we offer a comprehensive benefits program, including: Medical/Dental/Vision, 401k including employer match, tuition reimbursement, community-oriented volunteer program, wellness activities, employee and family activities throughout the year, and so much more! See for yourself why Forbes ranked Manitou within the top 125 for World’s Best Employers.

Applicants must be authorized to work in the United States.  
Equal Opportunity Employer