Solution Deployment Manager

Set Your Future IN MOTION

Manitou is purposefully committed to you, its people. We continue to elevate our success based on a “One United Team” focus that enables our purpose-driven and agile work environment. We pride ourselves in fostering a work-life balance that allows flexibility in people's day-to-day lives. In an era when talent is in-demand, you will find an unwavering commitment to your personal and professional growth.

ABOUT OUR COMPANY CULTURE:

As a worldwide leader in handling, access platforms and earthmoving equipment, Manitou Group’s mission is to improve working conditions, safety and performance throughout the world, while preserving people and their environment. We design, manufacture, distribute and service products and solutions for the material handling, access equipment and compact earthmoving activities that work smarter, safer and reliably while delivering value to our customers.  Our high-profile brands include Manitou and Gehl, and we are proud of our network of 1,050 dealers throughout the world.  With sales in 140 countries, our team of 4,500 people are committed to delivering exceptional customer satisfaction.  We operate in more than 30 global locations to ensure proximity to our customers and services tailored to their needs.

Manitou continues on the forefront of innovation driving the green transition while also streamlining our operations guided by our customer-centric “New Horizons” roadmap. We are committed to providing safety and unique customer experiences worldwide. In sharing the same mission and values, our workforce remains engaged and passionate about what we manufacture and services we provide.

GENERAL ACCOUNTABILITY:

Real leader in driving change, the Solution Deployment Manager is a "facilitator" in decision-making and implementation: he/she must bring coherence and efficiency in the deployment of the services offered by the S&S division for all the brands of the group.

DUTIES & RESPONSIBILITIES:

• Monitors market developments in terms of sales of services in the different countries in its geographical area
• Constantly identifies the needs of dealer networks and direct customers, both in terms of tools and offers, in order to transmit a regular synthesis to the teams in charge of developing the Service
• Coordinates and plans all the service launching and marketing service actions in his area.
• Works with dealer services and direct customers to constantly improve the organization and the sale of Service. To this end, he/she provides assistance and advice to the dealer and direct customer services teams in implementing the S&S policy.
• In collaboration with S&M, he/she sets up an annual action plan for the sale of the Service, and regularly monitors it.
• As available, you’ll participate in commercial operations, trade fairs, dealer’s open house etc… (role of product expert in the trade of service). It animates the launches of the new services.
• Ensures the good diffusion, within the teams in charge of selling the services (Sellers machine and Sellers Service) of all the support placed at their disposal: IT tools, marketing materials, file Service, argument, etc.
• Trains the network on the subject "sales of service"
• Maintains his level of knowledge in relation to product developments, IT system, management, service offering by proposing to its hierarchy the training in line with its function.
• Participates in conception and the follow-up of the machine in collaboration with the product marketing and the concerned dept. design, Quality, Commercial.
• For all the subjects under the responsibility of the Service Development (Contracts, Second-hand, fleet management, TCO, telematics, diagnostics) he/she is the privileged interlocutor with all the dept. of the CEP division.
• May be given responsibility for driving some S&S project in his area

EXPERIENCE:

• Project and team management
• Customer support experience is essential
• Must have a good knowledge of operation and function of a dealership.
• You have already managed fleets of machines or vehicles in general
• You have already used a business intelligence tool
• Customer and service orientation
• Good oral and written communication
• Very good interpersonal skills, teamwork, pedagogy
• Analytical spirit and force of proposal
• Dynamic, rigorous and autonomous
• A second language would be appreciated

EXPERTISE:

• Priority and risk management
• Google + suite ability to learn new tools
• Rigorous and team spirit

EDUCATION:

• Requires a high school degree. College, vocational or technical education would be a plus.

INTERNAL & EXTERNAL CONNECTIONS:

• Dealers, user customers, rental companies, major accounts and service providers
• Cross-functional positioning with other group businesses (DTO, sales, marketing, services, after sales, spare parts, R&D, IT, legal, etc.)

LOCALIZATION AND TRAVEL EXPECTED:

• Position based in West Bend
• One-off travel possible in North America or abroad

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OUR REWARDS & RECOGNITION:
In addition to an inclusive compensation package, we offer a comprehensive benefits program, including: Medical/Dental/Vision, 401k including employer match, tuition reimbursement, community-oriented volunteer program, wellness activities, employee and family activities throughout the year, and so much more! See for yourself why Forbes ranked Manitou within the top 125 for World’s Best Employers.

Applicants must be authorized to work in the United States.  
Equal Opportunity Employer