Sales Administrator

Set Your Future IN MOTION

Manitou is purposefully committed to you, its people. We continue to elevate our success based on a “One United Team” focus that enables our purpose-driven and agile work environment. We pride ourselves in fostering a work-life balance that allows flexibility in people's day-to-day lives. In an era when talent is in-demand, you will find an unwavering commitment to your personal and professional growth.

ABOUT OUR COMPANY CULTURE:

As a worldwide leader in handling, access platforms and earthmoving equipment, Manitou Group’s mission is to improve working conditions, safety and performance throughout the world, while preserving people and their environment. We design, manufacture, distribute and service products and solutions for the material handling, access equipment and compact earthmoving activities that work smarter, safer and reliably while delivering value to our customers.  Our high-profile brands include Manitou and Gehl, and we are proud of our network of 1,050 dealers throughout the world.  With sales in 140 countries, our team of 4,500 people are committed to delivering exceptional customer satisfaction.  We operate in more than 30 global locations to ensure proximity to our customers and services tailored to their needs.

Manitou continues on the forefront of innovation driving the green transition while also streamlining our operations guided by our customer-centric “New Horizons” roadmap. We are committed to providing safety and unique customer experiences worldwide. In sharing the same mission and values, our workforce remains engaged and passionate about what we manufacture and services we provide.

GENERAL ACCOUNTABILITY:

Located at Manitou North America, LLC headquarters in West Bend, WI, this position is responsible for maintaining the business relationship with an assigned group of dealers within the Manitou dealer network. Serving as the primary internal contact for Manitou North America (MNA), this role provides dealer support across sales, marketing, sales/finance programs, and dealer portal navigation to help dealers achieve their business objectives. The position works proactively with Regional Sales Managers to support territory management and serves as an advocate for, and example of, superior customer service throughout the organization

DUTIES & RESPONSIBILITIES:

●         Maintain internal responsibility for a designated group of dealers within the Manitou dealer network, as assigned by the Sales Operations Director.

●         Receive orders from dealers via the dealer portal and email, ensure accurate entry into the company’s ERP system, and manage all placed orders from entry through to shipment.

●         Serve as the primary point of contact for assigned dealers via email and/or phone.

●         Run reports and queries as needed or requested to manage all in-house orders.

●         Act as a liaison between the dealer network, the factory, Sales Directors, and internal departments.

●         Respond to all incoming dealer communications related to sales, marketing, sales/finance programs, and use of the dealer portal.

●         Communicate relevant policies and procedures to dealers.

●         Perform other duties and projects as assigned

EXPERIENCE:

●        Excellent oral and written communication skills with a strong understanding of various communication methods and proper situational use.

●        Must possess a positive, “can do” attitude.

●        Excellent personal and interpersonal working skills.

●        Proper telephone etiquette.

●        Demonstrates proactive thinking and strong problem solving skills.

●        Quick learner and adaptability is a plus.

EXPERTISE:

●        Familiar with Google Suite, Excel, web-site navigation and ERP software.

●        Knowledge of construction equipment or manufacturing industry.

EDUCATION:

●        Bachelor in Business, Communications or related field preferred. Experience can be substituted for a degree.

INTERNAL & EXTERNAL CONNECTIONS:

●        Internal: Plants, Credit, Parts, Accessories, Marketing, Regional Sales Managers etc.

●        External: Dealers and Key Accounts, Freight Companies

LOCALIZATION AND TRAVEL EXPECTED:

●        This position is located in West Bend, WI.

●        Travel up to 10%.

OUR REWARDS & RECOGNITION:
In addition to an inclusive compensation package, we offer a comprehensive benefits program, including: Medical/Dental/Vision, 401k including employer match, tuition reimbursement, community-oriented volunteer program, wellness activities, employee and family activities throughout the year, and so much more! See for yourself why Forbes ranked Manitou within the top 125 for World’s Best Employers.

Applicants must be authorized to work in the United States.  
Equal Opportunity Employer