Credit and Collections Supervisor

Why work for Manitou Group? 

Manitou is purposefully committed to you, its people. Based on a “One United Team” focus, we internationally cultivate our purpose-driven and agile work environment. As an equal opportunity employer, we cultivate, build and elevate our more than 6000 employees and their diversity across more than 30 countries we operate in. There are 6 main plants with locations  in France, the USA, India, Italy and more than 30 subsidiaries all around the world.

Are you  looking for a new opportunity? Join us to be part of our continuous success.

GENERAL ACCOUNTABILITY:

The Credit and Collections Department Supervisor is responsible for the daily operations and staff management of the company's credit and collections function. This role ensures the consistent application of credit policy and the effective management of credit lines extended to the dealer network and regional rental companies. The supervisor reports to the Credit Manager and plays a crucial role in mitigating financial risk while supporting company growth.

DUTIES & RESPONSIBILITIES:

• Oversee and direct the daily activities of a team of regional credit analysts, providing guidance, training, and performance evaluations.
• Manage the credit granting process, including assessing the creditworthiness of new and existing customers (dealers, rental companies) by analyzing financial statements, credit reports, and trade references.
• Establish, update, and manage credit limitations and payment terms for all customer accounts in compliance with departmental guidelines and corporate credit policies.
• Collaborate with the Accounts Receivable team to monitor aging reports and implement strategies to reduce days sales outstanding (DSO) and minimize bad debt.
• Act as a primary point of contact for external customers and internal teams, resolving credit-related issues, and negotiating payment plans for delinquent accounts.
• Review, maintain, and update credit files to ensure all documentation is accurate, current, and complete.
• Ensure that all credit operations comply with applicable federal, state, local laws and regulations and insurance policy requirements.
• Assist in the development and implementation of new credit policies, procedures, and systems to improve efficiency and reduce risk.
• Prepare and present reports on credit risk, outstanding accounts, and key performance indicators to management.

EXPERIENCE:

• A minimum of 5 years of experience in credit management, with at least 2 years in a supervisory or leadership role.
• Proven experience in a high-volume, business-to-business (B2B) credit environment, preferably within the manufacturing or equipment financing industry.
• Demonstrated expertise in financial statement analysis and risk assessment.

EXPERTISE:

• Strong analytical and problem-solving skills with a high attention to detail.
• Excellent leadership and team management abilities, including coaching, mentoring, and performance evaluation.
• Exceptional communication and interpersonal skills to effectively negotiate with external customers and collaborate with internal departments.
• Proficiency in Microsoft Office Suite, particularly Excel, and experience with accounting or ERP software (e.g., IFS).
• Sound decision-making skills and the ability to work effectively under pressure.

EDUCATION:

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• Professional certification such as Credit Business Associate (CBA) or Certified Credit Executive (CCE) is a plus.

INTERNAL & EXTERNAL CONNECTIONS:

• Internal: Sales Administration, Sales Field Representatives, Accounts Receivable, Warranty Team, and senior management.
• External: Dealer network, regional rental companies, banks, and credit reporting agencies.

What does MANITOU Group offer? Above local legal requirements, of course

• Base Salary Range between $75,000 - $88,000 per year, plus a potential quarterly bonus based on performance metrics
  • Actual pay determined by experience level, skills, qualifications & work location
• This position is located in West Bend, WI
• Travel Requirements - May involve travel up to 5% for customer visits or industry events
• In addition to an inclusive compensation package, we offer a comprehensive benefits program including Medical/Dental/Vision, a matching 401k, tuition reimbursement, volunteer program, wellness activities, employee and family activities throughout the year and so much more!
• Applicants must be authorized to work in the United States.
• Manitou Group is an Equal Opportunity Employer.  Qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, or disability status. 

What is MANITOU Group?

To learn more about Manitou Group, click here