Managing Director - Mawsley

PURPOSE:

With a direct report to the Managing Director in a country, the General Manager, Manitou Center (GMMC) main mission is to manage the P&L of the Manitou Center(s) and/or branches in scope and for that purpose ensuring the best service for the Manitou center(s) & direct operations activities.

MAJOR RESPONSIBILITIES:

The GMMC is responsible ­for ­ensuring­ smooth­ operation­ and profitability­ of ­the­ Manitou Center(s),  meeting of  overall sales targets, ensuring that teams are led in a way in which they are motivated to work enthusiastically ­and ­efficiently.­ 
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Client­ satisfaction is the main priority of the General Manager, ­and­ He/She is ­often­ the ­final ­point ­of ­contact ­in ­the ­customer complaint process.­

The main roles of the General Manager include, but are not limited to :

• Plans, coordinates and manages the allocation of resources (e.g., people, equipment) to deliver timely results
• Manages the development, implementation and enhancement of general operating policies, processes and procedures for the Manitou Center(s), forecast requirements for manpower, technology and facilities
• Leads and coordinates special projects in multiple areas that affect both short- and long-range goals and strategies for the Manitou center(s)
• Leads the business development team and manages a small business unit with responsibility for budgets and profitability. Also by developing and monitoring the local market intelligence
• Ensures the Manitou Center(s) strong permanent visibility on the market
• Manages Customer relationship in all aspects
• Manages, directs and coordinates one or more segments of the organization's day-to-day operations in a non-manufacturing environment. (e.g: Invoicing to Customer)
• Responsible for several functions such as: 
  • Finance (Accounting, cash flow, audit, P&L, fixed assets) 
  • Human Resources, Compliance standards (Both Group & Local), Records Management
  • Technical / Products Training & Documentation
  • QHSE, Security & Facilities Management
• Manages all human resources processes according to the Group guidelines and local requirements, especially employees recruitments, development, planning, leaves management, appraisals, dismissals... 

SPECIFIC REQUIREMENTS:

Education 

• University graduate with a major in business or engineering or with quantifiable relevant experience.

Experience/Knowledge

• 10+ years of experience with at least 2-3 years managing a service B to C business or dealership
• Solid capacity in general management of a company/business unit including:
• Excellent knowledge in Finance; P&L, balance sheet and cash flow
• Ability to plan and manage both strategic and operational activities
• Ability to design and understand key performance indicators (KPI)
• Strong commercial competencies in negotiating with clients
• Operational Experience ideally in the equipment market (or automotive) with very good knowledge about competitors and major clients.
• Strong ability to analyze, synthesize and plan activities
• Strong project management skills + Technical business understanding
• Excellent interpersonal skills and team working to collaborate with colleagues and staff creating a result driven, team oriented environment
• Language: Fluency in English, French is a plus

OPERATING NETWORK:

Internal:

• Country Managing Director
• Sales & Service country management
• Network of Manitou Center GMs 
• Manitou Center team
• S&S division teams
• S&M function teams
• Corporate functions: finance, legal, HR, ISIT,...

External:

• Customers
• Suppliers
• External consultants
• Local authorities

LOCATION/TRAVEL:

• Position based in Brixworth, Northampton, UK
• Frequent visits and meetings with customers and suppliers
• Some international travel