Credit Note Recovery Technician

Set Your Future IN MOTION

Manitou is purposefully committed to you, its people. We continue to elevate our success based on a “One United Team” focus that enables our purpose-driven and agile work environment. We pride ourselves in fostering a work-life balance that allows flexibility in people's day-to-day lives. In an era when talent is in-demand, you will find an unwavering commitment to your personal and professional growth.

ABOUT OUR COMPANY CULTURE:

As a worldwide leader in handling, access platforms and earthmoving equipment, Manitou Group’s mission is to improve working conditions, safety and performance throughout the world, while preserving people and their environment. We design, manufacture, distribute and service products and solutions for the material handling, access equipment and compact earthmoving activities that work smarter, safer and reliably while delivering value to our customers.  Our high-profile brands include Manitou and Gehl, and we are proud of our network of 1,050 dealers throughout the world.  With sales in 140 countries, our team of 4,500 people are committed to delivering exceptional customer satisfaction.  We operate in more than 30 global locations to ensure proximity to our customers and services tailored to their needs.

Manitou continues on the forefront of innovation driving the green transition while also streamlining our operations guided by our customer-centric “New Horizons” roadmap. We are committed to providing safety and unique customer experiences worldwide. In sharing the same mission and values, our workforce remains engaged and passionate about what we manufacture and services we provide.

GENERAL ACCOUNTABILITY:

The Credit Note Recovery Technician performs receiving inspections of defective products as required.  Notifies vendors of non-conformances and arranges to return non-conforming products to the vendor.  Recovers costs of defective parts on behalf of production and warranty claims systems.  This position reports to our Quality Director.

 DUTIES & RESPONSIBILITIES:

●        Perform routine inspections of product, including prototype and experimental, subassemblies and assemblies, for reject causes to gather information needed for cost recovery

●        Perform process audits of various processes including fabrication, welding, machining, paint and assembly using an approved process audit checklist

●        Must be able to work with suppliers when non-conforming product is deemed a supplier issue

●        Participate in New Product Design reviews for relevant data about supplier issues and level of supplier support on quality issues

●        Maintain education and skill level required to perform assigned functions

●        Complete special assignments that are assigned by the supervisor

 EXPERIENCE:

●        Must be able to visually inspect product and equipment

 EXPERTISE:

●         Excellent written and verbal communication skills

●         Google Suites and/or Microsoft Office experience preferred

●         Ability to read and interpret mechanical blueprints including geometric tolerances and weld symbols

 EDUCATION:

●        High school diploma required

 INTERNAL & EXTERNAL CONNECTIONS:

●        Internal Customers: Sourcing, Purchasing, Quality and Production Teams

●        External Customers: Suppliers; related to the product family assigned to you

 LOCALIZATION AND TRAVEL EXPECTED:

●        This position is located in Madison, SD

●        No travel required

OUR REWARDS & RECOGNITION:
In addition to an inclusive compensation package, we offer a comprehensive benefits program, including: Medical/Dental/Vision, 401k including employer match, tuition reimbursement, community-oriented volunteer program, wellness activities, employee and family activities throughout the year, and so much more! See for yourself why Forbes ranked Manitou within the top 125 for World’s Best Employers.

Applicants must be authorized to work in the United States.  
Equal Opportunity Employer