Parts Attachment Service Sales Manager - West

Set Your Future IN MOTION

Manitou is purposefully committed to you, its people. We continue to elevate our success based on a “One United Team” focus that enables our purpose-driven and agile work environment. We pride ourselves in fostering a work-life balance that allows flexibility in people's day-to-day lives. In an era when talent is in-demand, you will find an unwavering commitment to your personal and professional growth.

ABOUT OUR COMPANY CULTURE:

As a worldwide leader in handling, access platforms and earthmoving equipment, Manitou Group’s mission is to improve working conditions, safety and performance throughout the world, while preserving people and their environment. We design, manufacture, distribute and service products and solutions for the material handling, access equipment and compact earthmoving activities that work smarter, safer and reliably while delivering value to our customers.  Our high-profile brands include Manitou and Gehl, and we are proud of our network of 1,050 dealers throughout the world.  With sales in 140 countries, our team of 4,500 people are committed to delivering exceptional customer satisfaction.  We operate in more than 30 global locations to ensure proximity to our customers and services tailored to their needs.

Manitou continues on the forefront of innovation driving the green transition while also streamlining our operations guided by our customer-centric “New Horizons” roadmap. We are committed to providing safety and unique customer experiences worldwide. In sharing the same mission and values, our workforce remains engaged and passionate about what we manufacture and services we provide.

GENERAL ACCOUNTABILITY:

The Parts, Attachments, and Services Sales Representative (PASSR) is responsible for growth of Aftermarket revenue for the territory or accounts assigned. This position must increase marketshare by selling Manitou Group (Manitou, Gehl & Mustang brands) parts & attachments and by providing solutions to dealers, national & key accounts, and end-users to help lower total cost of ownership (TCO).  The individual will also strategically collaborate with Regional Sales Managers to achieve increased sales of branded products & services, enchance brand engagement, and drive dealership profitability. This position is field-based and requires extensive amounts of over-night travel throughout the assigned region.

Region: Washington, Oregon, California, Montana, Idaho, Nevada, Utah, Wyoming, Colorado, Arizona, New Mexico.

DUTIES & RESPONSIBILITIES:

• Effectively promote & communicate:
• Manitou Group spare parts offerings.
• Manitou Group attachment offerings.
• XPRT™ Protection Plan (Gehl & Mustang) for extended service coverage.
• Maniplus™ (Manitou) Extended Service Coverage Contract offering.
• EASY Manager™ telematics solution.
• TCO concept
• Engage with the dealer network to properly stock, promote, and sell the above offering of Aftermarket services. Present quotes & close sales in a thorough & professional manner. Emphasize services as a solution to lower TCO.
• Schedule dealer & end-user visits. Analyze the needs of end-customers and work with the dealer network to offer solutions that result in growth of sales. Examples include filter price comparison, attachments available for a specific application or job requirement, service contracts that meet a specific need, etc.
• Promote the North American Gehl, Manitou, and Mustang dealer network to end-users. Communicate the value the network can provide in servicing branded products.
• Provide feedback to internal stakeholders to drive changes to the business to align with market expectations. Examples include competitive pricing data, attachment range expansion, new service offerings, etc.
• Document & communicate issues that negatively impact customer satisfaction. Seek assistance from Technical or Parts Support Hotlines to resolve issues in a timely manner.
• Participate in weekly sales meetings, providing other PASSRs and Sales Manager with an update on sales activities within the assigned territory. Share success stories and assit peers in growing sales.
• Analyze the territory assigned, select target accounts, and work with Sales Manager to define a sales forecast & goals for selected targets.
• Manage data such as contact information, machine populations, opportunities, campaigns, selling activities, quotes delivered, etc.
• Other duties as assigned by supervisor.
• Support the mission of Manitou Americas
• Adhere to company policies and procedures

EXPERIENCE:

• 2-5 years’ experience in outside sales. Demonstrate a record of success in growing sales thru a business-to-business model.
• Excellent verbal and written communication skills.
• Excellent telephone skills.
• Strong interpersonal skills.
• Valid driver’s license.

EXPERTISE:

• Strong technical knowledge and understanding of heavy equipment (on or off-highway), agricultural, or construction equipment.
• Must be proficient in Google Workspace Software (Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites) and Microsoft Power BI.

EDUCATION:

• A four (4) year degree from an accredited college.

INTERNAL & EXTERNAL CONNECTIONS:

• This role will require excellent communication skills to interact effectively with both internal and external partners
  • dealer executives
  • dealer personnel
  • sales operations
  • end-user clientele
  • marketing
  • after sales service team
  • attachment personnel
  • credit
  • finance
  • training

PHYSICAL ENVIRONMENT:

• This position in general functions within a dealership setting, which can include use of Personal Protective Equipment and exposure to varying climate conditions and workshop environments.
• Ability to perform data entry, telephone operations as well as computer, fax and copier.
• Ability to communicate verbally with customers.

LOCALIZATION AND TRAVEL EXPECTED:

• This is a remote/field position.
• Travel up to 80%

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OUR REWARDS & RECOGNITION:
In addition to an inclusive compensation package, we offer a comprehensive benefits program, including: Medical/Dental/Vision, 401k including employer match, tuition reimbursement, community-oriented volunteer program, wellness activities, employee and family activities throughout the year, and so much more! See for yourself why Forbes ranked Manitou within the top 125 for World’s Best Employers.

Applicants must be authorized to work in the United States.  
Equal Opportunity Employer