Business Analyst IT Pièces et Services

Job ID
45941
Date
Job Family
  • Systèmes d'information/Digital
Type of contract
  • CDI
, Indéterminée

Pourquoi rejoindre Manitou Group ?

 

Manitou s’engage résolument envers ses collaborateurs. Avec une approche “One United Team”, nous cultivons à l’échelle internationale un environnement de travail dynamique et orienté résultats. Nous garantissons l’égalité des chances et valorisons la diversité de plus de 6000 employés dans plus de 30 pays (6 principaux sites en France, aux USA, en Inde, en Italie et plus de 30 filiales à travers le monde).

 

VOS MISSIONS

Au sein du département Customer Experience de l’IT&D et rattaché au Responsable de Parts & Customer Care, vous serez en charge de la mise en œuvre des projets et du bon fonctionnement des flux et outils autour de la vente de pièces de rechange et des interfaces, liés à nos outils (Portail clients, Web Services B2B, intégration des commandes dans l’ERP (Infor M3), Gestion de la documentation (myeDoc – Documoto) et de la maintenance (maintenance BOM), EDI Client (Commandes clients et Négoce – TradExpress), outil de pricing (VPP) et d’incentive, de ticketing et de formation). Vous assurerez donc le support fonctionnel et le maintien en conditions opérationnelles de ces solutions informatiques pour les différents sites du groupe Manitou (international).

  • Recueillir et analyser le besoin fonctionnel, puis rédiger les spécifications technico-fonctionnelles

  • Coordonner et piloter les parties prenantes (métiers, développeurs, prestataires, équipes IT&D, éditeur et intégrateur)

  • Tester et Recetter

  • Maintenir et Faire évoluer (Maintenance évolutive et corrective)

  • Assurer le Support

  • Gérer des projets et les priorités dans votre périmètre fonctionnel

A ce titre il vous sera confié de :

  1. Garantir le bon fonctionnement des applications et interfaces dans les domaines métiers de la vente de pièces de rechange, après-vente et expérience client.
    • Être le coordinateur et garant des évolutions de nos outils du SI.
    • Mettre en place des corrections ou évolutions pour nos outils et les interfaces entre les applications de nos clients internes et externes
    • Gérer le support de niveau 3 (Webservices B2B, outils et interfaces liées aux applications)
    • Veiller au déploiement des solutions de l’IT&D.

  2. Communiquer et Coordonner.
    • Assurer la relation opérationnelle avec les interlocuteurs (métier, éditeur, intégrateur, prestataire)
    • Mener la coordination en relation avec les autres membres de l’équipe IT&D, sur le déploiement des solutions dans une optique d’homogénéisation 

PROFIL SOUHAITE

  • Expérience : Vous justifiez d’une expérience réussie de 3 à 5 ans sur un poste similaire (Business Analyst IT, Analyste Fonctionnel ou Coordinateur Application), idéalement acquise dans un environnement multi-applicatif structuré autour d’un ERP (sur Infor M3, ca serait un plus).

  • Background technique : Ancien développeur ou doté d’un solide bagage technique, vous maîtrisez le cycle de vie d’un projet de bout en bout : de l’analyse des besoins à la rédaction des spécifications, jusqu’à la recette et au support utilisateur.

  • Périmètre : Une expérience dans la gestion d’applications métiers (internes) et de portails clients externes est un sérieux atout.

Votre Rôle au Quotidien : Le « Traducteur » Technico-Fonctionnel

  • Interface clé : Vous parlez aussi bien le « langage métier » que le « langage technique ». Vous savez traduire les besoins des utilisateurs en solutions IT concrètes et échanger d’égal à égal avec les équipes de développement et les équipes techniques (Infrastructure & Cloud).

  • Pilotage & Challenge : Véritable chef d’orchestre, vous êtes capable de piloter, challenger et interagir avec des interlocuteurs variés et de tous niveaux (utilisateurs, intégrateurs, éditeurs, prestataires, directions).

  • Anglais courant (B2 mini) : Vous maîtrisez l’anglais à l’oral comme à l’écrit pour évoluer avec aisance dans notre environnement international

Qu’est-ce que Manitou Group peut vous apporter ?

  • Poste à pourvoir dès maintenant en CDI, Cadre au forfait 216 jours par an
  • 2 jours de télétravail possible après 3 mois d’ancienneté + 1 jour coworking dans des bureaux à Nantes proche de la Gare
  • Rémunération adaptée à l’expérience, package supérieur à 50 k€, Intéressement et participation + un CSE et des activités organisées + Restaurant d’entreprise + Prise en charge des transports en commun (70% ou forfait véhicule ou forfait vélo)
  • Le site est basé à Ancenis (44), siège du Groupe. Accès en voiture ou en train de Nantes et d’Angers (20 min) + navette gratuite Manitou mise à disposition à partir de la gare d’Ancenis. 

 

Manitou Group : qui sommes-nous  ?


Pour découvrir notre univers, cliquez ici.

Link copied

Location(s)

  • France - Ancenis
Pour afficher cette carte interactive, vous devez autoriser le service Google Maps.

Apply

To apply, please answer these few questions in advance.

« * » indique les champs nécessaires

Ce champ n’est utilisé qu’à des fins de validation et devrait rester inchangé.
Email address*
Déposez les fichiers ici ou
Types de fichiers acceptés : pdf, doc, docx, txt, jpg, jpeg, Taille max. des fichiers : 5 MB, Max. des fichiers : 1.
    Déposez les fichiers ici ou
    Types de fichiers acceptés : pdf, doc, docx, txt, jpg, jpeg, Taille max. des fichiers : 5 MB, Max. des fichiers : 1.

      Privacy Policy

      Information note on data confidentiality in the context of recruitment

      In accordance with Regulation (EU) 2016/679 on the protection of personal data, which came into force in the European Union on May 25, 2018, and the French Data Protection Act of January 6, 1978, amended accordingly, Manitou Group, made up of Manitou BF and its subsidiaries, is committed to protecting the rights of individuals.

      Protecting your privacy and your personal data is a priority for Manitou Group, and we attach particular importance to this in all our processes. The purpose of this information notice is to inform you about how your personal data is processed during the recruitment process, and about your rights in this respect.

      Who are the Data Controllers of your personal information?

      Our recruitment site allows you to consult job offers from Manitou Group's various companies and subsidiaries. MANITOU BF and its subsidiaries may process, as Data Controller and under its own responsibility, or jointly, where appropriate by Manitou BF, the data collected once you have submitted your application.

      What data about you is collected by Manitou Group?

      If you apply for a job with one of the Manitou Group's companies, the personal data processed by these companies may only be that required for recruitment purposes. The main categories of personal data processed are as follows :

      • your identity, in particular your marital status, postal and email addresses, telephone number, etc.
      • economic and financial data, such as desired remuneration
      • your professional experience
      • your educational background (CV, covering letter, etc.)
      • your assessment data (results of video interviews, tests, etc.)
      • images and videos
      • your references to social networks
      • your login details, such as user or account, password and connexion logs.

      What are the purposes of processing your personal data?

      Manitou Group companies may process your data for the following purposes :

      • Recruitment management:
        • Manage your candidate profile, your applications and your exchanges with Manitou Group ;
        • Guarantee the selection of applications by checking that your profile matches the positions to be filled ;
        • Search for applications for vacancies or recruitment-related events from our recruitment tool or any other source, such as professional social networks.

          Note: In order to select the most suitable profiles for the various jobs, we use sorting software based on algorithms that produce automated individual decisions. In this context, you have the right to request the intervention of a human being, to express your point of view regarding the decision and to contest it. To exercise these rights, please refer to the section "What are your rights and how to exercise them?”
      • Candidate assessment : To determine your professional skills required for the position, you may be asked to take part in assessments, tests and interviews (physical or video).

      • Candidate access management:
        • Secure personal access;
        • Error handling support.
      • Improving the candidate experience: Your personal data may be used to monitor the quality and continuous improvement of our products and services.

      • Recruitment marketing: Sending candidates communications about potential positions, according to their relevance.

      • Legal compliance: We use your personal data to comply with our legal obligations, including in response to an authority or court order or a discovery request.

      If your application is successful, you may be asked to provide other information relating to your personal data, which will be required to draw up your employment contract with a Manitou Group company.

      Why are we authorised to process your personal data?

      Manitou Group companies require a lawful basis for processing your personal data. To this end, your personal data is processed in accordance with the following provisions :

      • Your consent: Your explicit consent is required to process your application in one of the companies or subsidiaries of Manitou Group. It is on the basis of this consent that your personal data is processed.

      • Compliance with a legal or regulatory obligation: Manitou Group companies process your personal data where required by law, in order to comply with local employment laws and national security regulations.

      Who can access your data?

      • Authorised persons involved in the recruitment process working on behalf of Manitou Group companies and subsidiaries ;

      • The authorised persons of the Manitou Group's companies and subsidiaries, for the purposes defined in this confidentiality charter ;

      • IT service providers working on or providing support for our systems ;

      • The judicial or administrative authorities where this is necessary to comply with the law in force.
      • Do we transfer your personal data?

        The Manitou Group's Data Center is based in France. For some of the services we offer (particularly those accessible via the web), we use specialist partners (considered as subcontractors) who may host data outside France and the European Union. For example, we use partners such as IT service providers, social network providers and marketing agencies.

        How long will your personal data be kept?

        Your personal data is kept for as long as is necessary for the fulfilment of the purposes, in accordance with legal or regulatory obligations and internal procedures.

        In this context, your personal data is processed for a maximum of twelve months after the last use of your candidate account.

        In the French companies of Manitou Group, personal data is archived for a maximum of five years after the last use of your candidate account.

        In the event of litigation, Manitou Group companies and subsidiaries may retain personal data until the end of legal proceedings.

        Security

        Given the nature of personal data and the risks involved in processing it, Manitou Group implements technical and organisational security measures to protect the security and confidentiality of the data under our supervision against accidental or deliberate manipulation, loss or destruction, and against access to such data by unauthorised persons.

        Our safety procedures are constantly being improved as new technologies emerge.

        What are your rights and how can you exercise them?

        You have a number of rights regarding the protection of your personal data :

        • Right to be informed: In order to guarantee fair and transparent processing, you may receive from Manitou Group companies any information concerning the processing of your personal data.

        • Rights of access and rectification: You have the right to request access to your personal data and to rectify inaccurate data. Under this right of access, you may obtain confirmation as to whether or not your personal data is being processed and, if so, access to it.

        • Right to erasure: You have the right to obtain the deletion of your personal data in certain cases, such as when the personal data is no longer necessary for the purposes for which it was collected. However, this right to oblivion is limited with regard to the legal and contractual obligations of the companies and subsidiaries of the Manitou Group.

        • Right to limitation: You have the right to restrict the processing of your personal data by Manitou Group, for example where such processing is unlawful, and to object to it by requesting the deletion of your personal data. In such cases, your personal data will only be processed with your consent or for the exercise or defence of legal claims.

        • Right to data portability: In compliance with the conditions defined by the law, you have the right to receive the personal data that you have provided to us, in a structured, commonly used computer format, and to transmit it to another Data Controller.

        • Right to object and withdraw consent: You have the right to object to the processing of your personal data for a legitimate reason at any time. You may also withdraw your consent at any time. However, please note that if you object to the processing of your personal data, we will not be able to process your application.

        To exercise these rights, you can contact us by email at the following address, providing proof of your identity : privacy@manitou-group.com.

        If you are not satisfied with the answers provided, you have the right to lodge a complaint with a personal data supervisory authority about the processing of your personal data.

        For France: www.cnil.fr/en

        Changes to this information notice

        We may update this notice to reflect changes in our practices and services and to comply with data protection laws and regulations. Where necessary or required, we will inform you by any means and/or seek your consent. We therefore invite you to consult it each time you visit our site so that you are aware of the latest version.