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Head of SSPs

Job ID
45530
Date
Job Family
  • Sales
Type of contract
  • Permanent
, Permanent

Why work for Manitou Group? 

 

Manitou is purposefully committed to you, its people. Based on a “One United Team” focus, we internationally cultivate our purpose-driven and agile work environment. As an equal opportunity employer, we cultivate, build and elevate our more than 6000 employees and their diversity across more than 30 countries we operate in. There are 6 main plants with locations  in France, the USA, India, Italy and more than 30 subsidiaries all around the world.

 

Are you  looking for a new opportunity? Join us to be part of our continuous success.

 

VISION AND KEY STAKES:

 

LAPAM (Latin America, Asia Pacific & Middle East – Africa) region within Manitou Group aims at improving working conditions, safety and performance across the whole region, while protecting people and their environment.

 

The focus of the role is leading and transforming the Sales & Service Point (SSP) operations in India to achieve the strategic goals, drive profitability, and ensure operational excellence. SSPs are company owned direct operations which shall act as a dealership and manage the direct interactions for sales & service towards end customers. This role involves overseeing all aspects of the business, including Sales, Marketing, Operations, and Customer Service and has the full P&L responsibility for the SSPs.

 

DUTIES AND RESPONSIBILITIES:

 

  • Strategic Leadership:

    • Develop and implement the company’s strategic plan and vision, aligning with distribution objectives within India & the overall Group objectives. Generate market opportunities related to Machine Sales, Parts, Rentals, and Customer Service.

    • Analyze market trends and customer needs to identify growth opportunities.

    • Drive growth beyond the company brand by acting as an entrepreneur and integrate new revenue streams

  • Sales and Business Development:

    • Oversee the development and execution of revitalized sales strategies to meet or exceed revenue and profit targets.

    • Drive business growth through strategic client acquisition, market expansion, and product innovation.

    • Lead relationships with key clients, partners, and stakeholders to enhance business networks.

  • Operational Management:

    • Ensure efficient and effective operations across all departments, including Sales, Logistics, and Customer Service.

    • Optimize processes and workflows to enhance productivity and reduce costs.

    • Monitor and manage the SSP’s supply chain and inventory to ensure timely delivery and quality standards.

  • Financial Oversight:

    • Develop and manage the SSP’s budget, financial forecasts, and performance metrics.

    • Analyze financial statements and key performance indicators to track progress and make informed decisions.

  • Team Leadership and Development:

    • Lead, mentor, and motivate SSP employees to achieve high performance.

    • Foster a positive TeamTeam culture.

    • Recruit, train, and retain top talent to support the SSP’s  strategic goals.

  • Customer Relationship Management:

    • Ensure high levels of customer satisfaction through exceptional service and support.

    • Address and resolve customer issues or concerns promptly and effectively.

    • Implement feedback mechanisms to continually improve the SSP’s offerings and customer trust.

  • Compliance and Risk Management:

    • Ensure adherence to all relevant laws, regulations, and standards.

    • Identify and mitigate risks associated with organizational changes, financial instability, and integration challenges.

    • Oversee health, safety, and environmental compliance to maintain operational integrity.

  • Reporting and Communication:

    • Provide regular updates and reports to the Regional VP Manitou Centers, LAPAM on business performance, and strategic initiatives.

    • Work hand in hand with the Managing Director for distribution in India to align and market growth initiatives and growth strategy. 

    • Communicate effectively with stakeholders to ensure transparency and buy-in.

    • Represent the SSPs at events, conferences, and public forums.

 

 

EXPERIENCE & COMPETENCIES :

 

  • 10+ years of experience with at least 2-3 years managing a service business or dealership

  • Operational Experience in the construction or agricultural equipment market with very good knowledge about competitors and major clients

  • Ability to organize and prioritize team activities

  • Capacity to drive change and continuous improvement, effectively relaying key messages from management.

  • Fluent English, any other language is an advantage

  • Main leadership competencies :

 

Outstanding leadership and management skills

Technical business understanding

Outstanding consultative selling abilities and excellent interpersonal skills with executive level customers and partners.

Excellent interpersonal skills and team working to collaborate with colleagues and staff creating a result driven, team oriented environment

Ability to plan and manage both strategic and operational scopes

Good understanding of commercial law, incoterms, statutory and company commercial rules, regulations & law

LOCALISATION AND TRAVEL EXPECTED:

 

  • This position is located in India
  • Travel up to 50% to SSP locations in India

 

 

What is MANITOU Group?

 

To learn more about Manitou Group, click here

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Location(s)

  • India - Greater Noida
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      Privacy Policy

      Information note on data confidentiality in the context of recruitment

      In accordance with Regulation (EU) 2016/679 on the protection of personal data, which came into force in the European Union on May 25, 2018, and the French Data Protection Act of January 6, 1978, amended accordingly, Manitou Group, made up of Manitou BF and its subsidiaries, is committed to protecting the rights of individuals.

      Protecting your privacy and your personal data is a priority for Manitou Group, and we attach particular importance to this in all our processes. The purpose of this information notice is to inform you about how your personal data is processed during the recruitment process, and about your rights in this respect.

      Who are the Data Controllers of your personal information?

      Our recruitment site allows you to consult job offers from Manitou Group's various companies and subsidiaries. MANITOU BF and its subsidiaries may process, as Data Controller and under its own responsibility, or jointly, where appropriate by Manitou BF, the data collected once you have submitted your application.

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      If you apply for a job with one of the Manitou Group's companies, the personal data processed by these companies may only be that required for recruitment purposes. The main categories of personal data processed are as follows :

      • your identity, in particular your marital status, postal and email addresses, telephone number, etc.
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          Note: In order to select the most suitable profiles for the various jobs, we use sorting software based on algorithms that produce automated individual decisions. In this context, you have the right to request the intervention of a human being, to express your point of view regarding the decision and to contest it. To exercise these rights, please refer to the section "What are your rights and how to exercise them?”
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      If your application is successful, you may be asked to provide other information relating to your personal data, which will be required to draw up your employment contract with a Manitou Group company.

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      Manitou Group companies require a lawful basis for processing your personal data. To this end, your personal data is processed in accordance with the following provisions :

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      • IT service providers working on or providing support for our systems ;

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        • Do we transfer your personal data?

        The Manitou Group's Data Center is based in France. For some of the services we offer (particularly those accessible via the web), we use specialist partners (considered as subcontractors) who may host data outside France and the European Union. For example, we use partners such as IT service providers, social network providers and marketing agencies.

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        Your personal data is kept for as long as is necessary for the fulfilment of the purposes, in accordance with legal or regulatory obligations and internal procedures.

        In this context, your personal data is processed for a maximum of twelve months after the last use of your candidate account.

        In the French companies of Manitou Group, personal data is archived for a maximum of five years after the last use of your candidate account.

        In the event of litigation, Manitou Group companies and subsidiaries may retain personal data until the end of legal proceedings.

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        Given the nature of personal data and the risks involved in processing it, Manitou Group implements technical and organisational security measures to protect the security and confidentiality of the data under our supervision against accidental or deliberate manipulation, loss or destruction, and against access to such data by unauthorised persons.

        Our safety procedures are constantly being improved as new technologies emerge.

        What are your rights and how can you exercise them?

        You have a number of rights regarding the protection of your personal data :

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        • Rights of access and rectification: You have the right to request access to your personal data and to rectify inaccurate data. Under this right of access, you may obtain confirmation as to whether or not your personal data is being processed and, if so, access to it.

        • Right to erasure: You have the right to obtain the deletion of your personal data in certain cases, such as when the personal data is no longer necessary for the purposes for which it was collected. However, this right to oblivion is limited with regard to the legal and contractual obligations of the companies and subsidiaries of the Manitou Group.

        • Right to limitation: You have the right to restrict the processing of your personal data by Manitou Group, for example where such processing is unlawful, and to object to it by requesting the deletion of your personal data. In such cases, your personal data will only be processed with your consent or for the exercise or defence of legal claims.

        • Right to data portability: In compliance with the conditions defined by the law, you have the right to receive the personal data that you have provided to us, in a structured, commonly used computer format, and to transmit it to another Data Controller.

        • Right to object and withdraw consent: You have the right to object to the processing of your personal data for a legitimate reason at any time. You may also withdraw your consent at any time. However, please note that if you object to the processing of your personal data, we will not be able to process your application.

        To exercise these rights, you can contact us by email at the following address, providing proof of your identity : privacy@manitou-group.com.

        If you are not satisfied with the answers provided, you have the right to lodge a complaint with a personal data supervisory authority about the processing of your personal data.

        For France: www.cnil.fr/en

        Changes to this information notice

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