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Parts Order Administrator

Job Id:  38748
Job Family:  After Sales
Location: 

West Bend, WI, US

Employment Type:  Permanent

JOIN THE UP MOVEMENT

 

We invite you to join our team as

PARTS ORDER ADMINISTRATOR

in one of the “best places to work in Southeastern Wisconsin”

as honored by the Milwaukee Business Journal in 2019.

 

Joining Manitou means forging your career path as part of an international group offering real opportunities to make an impact through your contributions.

 

ABOUT OUR COMPANY & CULTURE:

Manitou Group, a world leader in rough-terrain handling, invents, produces, distributes and services material for construction, agriculture and industries. We design, manufacture, distribute, and service products and solutions for the material handling, access equipment and compact earth moving activities that work smarter, faster, safer and cost efficiently. Through its iconic brands - Manitou, Gehl and Mustang by Manitou - and its network of 1,500 dealers worldwide, the group offers the best solutions by creating optimum value for its customers. With its headquarters in France, the group recorded a revenue of 1.9 billion euros across 140 countries in 2018, and it employs 4 400 people who are all committed to satisfying customers.

 

We are passionate about our products and people. We are a company that thrives on employee engagement and driven to achieve excellence. We are proud of delivering results through accountability, collaboration, integrity and teamwork.  We are Manitou.

 

Convinced that work is a source of self-fulfillment, we look after the well-being of our teams by improving their work environment on a daily basis with a proactive Health and Safety Culture, open communication, recognition and developing our talent.

 

 

GENERAL ACCOUNTABILITY
Under the direction of the Parts Sales Administrator and in concert with department goals, the Parts Order Administrator is a customer focused individual that has strong attention to detail, and problem-solving ability to best serve our dealer network.  This position works across the organization from the time the order is entered until the invoice has been paid, and is motivated to assist the customer if they have a concern in any area of the order process. 

 

DUTIES AND RESPONSIBILITIES
•    Daily support and processing of various requests submitted via phone, email, and internal portal, with a sense of urgency
•    Handle all customer and sales inquiries regarding order entry, order status, and complaint resolution. Including pricing issues, shipping errors, and other related issues. 
•    Understand the customer base and expectations.  Service needs accordingly.
•    Process returns
•    Issue/invoice credits
•    Communicate lead times and shipment confirmations to dealers.
•    Manipulate excel files to process within ERP and other required reporting as needed
•    Support customers by providing online instructions and training on ordering processes.
•    Provide customers with pricing and availability information.
•    Keep parts team informed of concerns and occurrences
•    Run and monitor various reports.
•    Take on projects or other assignments assigned by manager.
•    Support the mission of Manitou Americas and the Customer Support strategy for growth and continuous improvement.
•    Adhere to company policies and procedures.
 

EDUCATION AND EXPERIENCE 
•    High School degree required with experience in customer service, or sales organization with strong attention to detail, and customer focus
•    Ability to handle pressure situations and problem resolution independently
•    Strong verbal and written professional communication
•    Competent in MS office suite, specifically Excel
•    Demonstrated positive interpersonal skills which promote team work and customer satisfaction


Nearest Major Market: Milwaukee

Job Segment: Agricultural, ERP, Agriculture, Technology, Customer Service