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Parts & Attachments Sales Manager

Job Id:  36985
Job Family:  After Sales
Location: 

West Bend, WI, US

Employment Type:  Permanent

General Accountability:

The Parts & Attachments Sales Manager develops and managers the parts and attachments sales in North America, as well as following the parts and attachments activity internationally.

 

DUTIES AND RESPONSIBILITIES :

Management :

  • Supervises and lead the Parts and attachments sales team.
  • Help to structure and organize the spare parts activity, develop policies and procedures.
  • Ensures a smooth administrative function in the team: Pro-forma, offers, orders, invoices, credit notes, parts returns, claims…

Sales Development and promotion :

  • Communicates the general terms of sales to the dealers/customers, and all processes associated to the part business.
  • Distributes commercial information on parts to the network.
  • Develops pro-actively the parts sales in the area, analyzing the potential need of the dealers/customers, and optimizing the sales vs. the machine fleet in the area.
  • Organizes parts sales promotion campaign (challenge, specific actions…).
  • Pushes the sales of options and attachments.
  • Answers to the price and delivery time requirements. Establish sales offers. Follows up special orders.
  • Manages the requests from the network to return to old stock.
  • Visits the network on a regular basis and gives feedback from the market to the Management.

Reporting :

  • Report out his/her activties to the upper-management.
  • Follows up and analyze the results by country, by dealer. Find sources for improvement

Assistance to dealer network :

  • Supports the networks on technical questions and information requests. Help on identification of parts references, and elaborates the proper parts offer.
  • Provides recommendation lists adapted to dealer/customer.
  • Training :
  • Trains the network on the use of parts communication tools: MyEdoc, MAM portal, …
  • Have a role of advisor towards the dealers in parts business organization and management.
  • Distributes parts technical and commercial information to the network
  • Other duties as assigned by upper-management.

 

EDUCATION :

  • Bachelor degree preferred or equivalent in Business Administration, or related area required.

 

 

 

INTERNAL/EXTERNAL CONNECTIONS :

  • Internal  connections
  • After Sales, Sales and Marketing, Operations, R&D Departments in Manitou Americas and Manitou France as well as other subsidiaries in the world.
  • External connections
  • Dealers, end users, Customers when necessary

 

LOCALIZATION AND TRAVEL EXPECTED :

  • This position is located in West Bend, WI
  • 20% travel expected (within the US)
  • International travel may be required (France, Europe, Australia, Asia…)


Nearest Major Market: Milwaukee

Job Segment: Sales Management, Claims, Manager, Marketing Manager, Sales, Insurance, Management, Marketing