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Forklift Quality and Support Technician

Job Id:  37055
Job Family:  Quality
Location: 

Baltimore, MD, US

Employment Type:  Permanent

PURPOSE:

With a report to the PDC & Manufacturing Support Manager, the Forklift Quality and Support Technician is responsible for supporting the PDC operations.

 

The core responsibilities include: Ensuring Manitou Quality standards are being maintained, providing technical support, technical problem investigation and resolution.

 

MAJOR RESPONSABILITIES:

  • Trains subcontractor for Arrival/final inspections on Manitou equipment.
  • Assist PDC operators during new option installation.
  • Troubleshoot defective units, define repair parts list and organize the repair.
  • Verify the compatibility of the kits and suggest adjustment accordingly.
  • Supports product evolution training and associated documentation.
  • Prepare or modify option assembly instruction.
  • Control the Quality of the product before delivery to the dealers.
  • Act as liaison between SIOP, Product-support and Marketing department for related issues or relevant topics.
  • Maintain inventory maintenance parts
  • Other duties assigned by supervisor.

 

SPECIFIC REQUIREMENTS:

Education/Work experience

  • Position requires a high school degree. College, vocational or technical educational degree is a plus.
  • Minimum of 2/3+ years’ experience preferably in heavy-industrial manufacturing environment.
  • Candidate must possess a solid working knowledge of machine systems, such as, hydraulics, electronics or electrical, and mechanical.
  • Significant background in mobile equipment troubleshooting.

Specific knowledge

  • Ease to understand technical documentation about electric and hydraulic mainly.
  • Ability to create adapted training documentation depending of the category of user.
  • Excellent communication, and capacity to train people.
  • Ability to work in autonomy remotely from main office.
  • Ability to use ERP/ PLM / CAD software (viewer), office suite.

 

OPERATING NETWORK:

Internal

  • MHA, CEP, S&S Divisions and S&M Organization.

External

  • Subcontractors, dealers, suppliers.

 

LOCALIZATION/TRAVEL:

  • This position is located in Baltimore, MD.
  • Up to 20% travel could be required for training and meetings.
  • Candidate must be able to get a TWIC card to work at the port of Baltimore.


Nearest Major Market: Baltimore

Job Segment: Technical Support, Technician, Hydraulics, Warehouse, Technology, Engineering, Quality, Manufacturing